Dew Software - Providing The Latest In IT Services & Business Solutions.
Established in 1997, DEW Software is a software solutions and services company . We are headquartered in Fremont, CA and have offshore development centers and offices in India.
Our focus on process, value, quality, range of services and the proven track record in managing such engagements are some of the reasons, which have helped us to serve our customers better.
Our customers include eBay, NetApps, Delta Dent al , McGraw-Hill Companies, Palm, Cypress Semiconductor, Malt-O-Meal, EPRI, Skire, Processweaver, INS Zoom and more.
We offer our customers a variety of services under the following areas:
ServicesOff Shore Development Centers
Dew Software’s team works round the clock to provide the enterprise support that follows the sun. Our proven Onshore-Offshore model provides the best possible pool of talent that provides cutting edge support, keeping our clients ahead of the competition. Dew’s exclusive ODCs in VADODARA, INDIA, work in tandem with Onsite / Onshore resources for the clients to get the deliverables done within the given time and resource framework, seamlessly.
Offshore Office:
Dew Software Pvt. Ltd
SF-7. Abhilasha Square
Abhilasha Char Rasta,
New Sama Road,
Vadodara – 390008, India
Phone: +91-0265-2710609
Using multi-channel help desk system, Dew Software can provide 24/7 desktop support for the enterprise. Piggy backing on our expertise in the provision of instant solutions and continuous support, the CTOs can be rest assured of smooth operation of the organization.
24/7 IT Helpdesk @ Dew Software Inc:Today, offshore IT outsourcing has become a feasible option for organizations to retain and gain competitive edge in the global marketplace. Offshore outsourcing was a concept that started way back in 1990, and has now become a trend as it harnesses the power of information technology from far away locations to bring in economies of scale and cost competitive operations for implementing and supporting a client's mission-critical projects.
In today's high-tech world, the terms 'onsite', 'offsite', and 'offshore' only refer to the physical locations. Thanks to the advancement in technology, the terrestrial and satellite dedicated links, video-conferencing, online chats, e-mails, and telephones, a dual-shore delivery system works as a single virtual unit, regardless of where people are actually located.
Dew Software INC is operating a full fledged the state of art new technology 24/7 IT Helpdesk support center in India and has deep experience in helping companies execute offshore strategies to reduce costs, enhance quality and improve customer satisfaction & experience. Dew Software has developed expertise in helping customers transition their onsite help desks to an offshore model and the experience gained in managing these operations are cross-leveraged for new customers, for both cycle time reduction in transitioning services and reusable methodologies for implementing similar services for other customers.
Dew Software offers multi-channel (voice-based, e-mail, & chat-based) technical support services. Dew Software’s helpdesk services can be tuned depending on the size of the company and the array of technology being supported. The requirements for IT help desk support ranges from basic trouble ticketing and first level support for medium-sized companies, to large corporate help desk operations needing a complex mix of proactive and self-service tools, remote control and diagnostics and strict service-level tracking and reporting.
Our IT Helpdesk services Include-
Setting up offshore 24/7 IT helpdesks for IT infrastructure support and management
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Providing single point of contact for IT users of an enterprise across locations and geographies
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IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications
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Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved
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Workflow engine to move issues through a defined flow from open to closed, Including monitoring that response time is within the guidelines of any existing service-level agreement (SLA)
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Technology refresh – Enhancements and upgrades
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Software distribution and license management
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Performance management and reporting
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A smooth transition in order to enable a quick startup and minimal disruption of service
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Optimize existing client investments in technology to keep startup costs low
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Flexibility of the solution to scale to additional numbers / types of applications
Telephone: 510-490-9995
Address: 983 Corporate way, Fremont, CA - 94539